Support
We're here to help
Contact Us
If you have questions, need help, or want to report an issue, reach out by email:
We typically respond within 24 to 48 hours.
Frequently Asked Questions
I forgot my vault password. Can you recover my data?
No. Obscura uses encryption that requires your password to decrypt. If you forget your password, your data cannot be recovered. This is an intentional security feature. We have no ability to reset passwords or access your encrypted data.
How do I restore my Pro purchase?
Open Obscura, go to Settings, and tap "Restore Purchases". Your Pro features will be restored automatically if the purchase is associated with your Apple ID.
Is my data private?
Yes. All your data is stored locally on your device and encrypted with AES-256-GCM. We have no servers, accounts, or analytics. Your photos never leave your device unless you explicitly export them. See our Privacy Policy for full details.
How do I back up my vaults?
With Obscura Pro, you can export vaults to encrypted .obscura backup files. You can also rely on standard iCloud Backup if you have it enabled in your device settings.
How do I import a vault on a new device?
On first launch or from Settings, tap "Import Vault" and select your .obscura backup file. Enter the password you used when exporting.
App Information
App Name: Obscura Photo Vault
Platform: iOS 16+
Developer: Orlio Inc.
Address: 246 Stewart Green SW #7061, Calgary, AB, T3H 3C8, Canada
Support Email: support@orlio.io